Contact & Support

24/7 STIWA Shopfloor Software Support - Always there for you, worldwide. 

Shopfloor Software Support 

Get in Touch

Worldwide Support

STIWA Map

USA

Fort Mill
145 Steele Point Drive, Suite 101
Fort Mill, South Carolina 29708

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Contact Person:
Akovi Adje
E-Mail: adje.akovi@stiwa.com
Tel.: +1 9803120968

 

CHINA

Nantong 1
No.D2 Workshop of Qingfeng Venture Park
1# Qingfeng road
226010 Nantong, Jiangsu

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Contact Person:
Yao Min
E-Mail: min.yao@stiwa.com
Tel.: +86 19952576188

 

GERMANY

Wilnsdorf
Elkersberg 10
57234 Wilnsdorf

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Contacts:
Daniel Stebner
E-Mail: daniel.stebner@stiwa.com
Tel.: +49 15116307569

Grau Frank-Thorsten
E-Mail: frank-thorsten.grau@stiwa.com
Tel.: +49 1636129492

 

AUSTRIA

Hagenberg
Softwarepark 37
4232 Hagenberg im Mühlkreis

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Contact Person:
Philip Privalov
E-Mail: philip.privalov@stiwa.com
Tel.: +43 664 80803 832

 

Attnang-Puchheim 1
Salzburger Straße 52
4800 Attnang-Puchheim

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Contact Person:
Michael Meisel
E-Mail: michael.meisel@stiwa.com
Tel.: +43 664 80803 552

 

How to Contact Us

  • Find Your Region: Click on the map to locate your nearest STIWA office.
  • Call or E-mail: Use the provided contact details to connect with the appropriate team.
  • Get Help Fast: Whether it’s troubleshooting, software updates, or general inquiries, we’re just a call away.

Global Support at Your Fingertips: Wherever you are, we’re here to help. 

STIWA operates worldwide to ensure our software solutions run smoothly across your operations. Use the map above to locate the STIWA office closest to you and access tailored support.

Here’s how we support you:

  • Local Expertise: Our regional teams understand the specific needs of your market and industry.
  • 24/7 Hotline: Reach out anytime for assistance with your software.
  • Comprehensive Coverage: From Europe to Asia and beyond, the support network spans the globe.

 All STIWA Location Details

Europe

Mon-Fri 8:00 am–5:00 pm (CET)

E-Mail: Support Shopfloor - Software

Support Hotline: +43 7236 33 51 9020​​​​​

USA

Mon-Fri 8:00 am–5:00 pm (EST)

E-Mail: Support USA Shopfloor - Software

Support Hotline USA: +1 980 345 9897

China

Mon-Fri 8:00 am–5:00 pm (CST)

E-Mail: Support China Shopfloor - Software

Support Hotline China: +86 513 8907 5888​​

Documentation & Download Portal

The central platform for online documentation, downloads, and FAQs - your point of contact for technical documentation and manuals.

  • Product documentation
  • User manuals
  • Technical specifications
  • Download software updates and change logs
  • View customer-specific documentation

To the Documentation and Download Portal

Software-Trainings

 

Expand Your Expertise with Targeted Training

STIWA software trainings are tailored to your specific needs to maximize your team's potential. Experienced automation experts provide practical, real-world knowledge.

 

Stay Up-to-Date and Onboard Efficiently

Keep your team current, from software features to best practices in production optimization. This ensures your experts leverage the full potential of STIWA solutions. Onboard new staff quickly and cost-effectively with high-quality training to boost their productivity and ensure consistent expertise across your organization.

 

View Software Training Details

Your Contact Partners

Christoph Hess
Head Key Account Management
STIWA Software
Philip Privalov
Head of Business Development
STIWA Software